Refund Policy

Last updated: Stardate 2026.02.01

We want you to be satisfied with your purchase. This Refund Policy outlines the terms under which refunds may be issued.

SUMMARY: Digital products are generally non-refundable due to their nature. API services may be refunded within 7 days if unused. Custom development refunds are evaluated case-by-case.

1. Digital Products

Due to the nature of digital products (templates, texture packs, downloadable assets), all sales are final once the product has been downloaded or accessed.

Exceptions:

The product is materially different from its description
Technical issues prevent the product from functioning as intended
Duplicate purchase made in error

2. API Services

For API subscription or usage-based services:

Within 7 days: Full refund available if no API calls have been made
After 7 days or usage: No refund, but you may cancel future billing
Service issues: If our service experiences significant downtime, we will provide proportional credits

3. Custom Development

For custom software development projects:

Refunds are evaluated on a case-by-case basis
Work completed prior to cancellation is non-refundable
Deposits are generally non-refundable unless no work has commenced

4. How to Request a Refund

To request a refund:

Email us at loverbearfarm@gmail.com
Include your order number or transaction ID
Describe the reason for your refund request

We will respond to refund requests within 3-5 business days.

5. Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

6. Chargebacks

If you have an issue with a purchase, please contact us first before initiating a chargeback. We are committed to resolving issues fairly and promptly.

7. Contact

Questions about our Refund Policy? Contact us at loverbearfarm@gmail.com.